Cheongdam-dong Seoul, Gangnam-gu 147
December 22, 2016
Mochi 'Kpop' Official
Seoul, Gangnam-gu 1310
Dear Ms. Lee
I have ordered 4 packs consist of 4 BTS 2nd Album (WINGS) from your website which I ordered by phone on December 14. I received the order on December 20. When I received those packs of BTS 2nd Album (WINGS), there was one packs missing. I only got 3 packs of 4 packs that I ordered. To know whether there was one pack missing, you can check the amount of BTS 2nd album (WINGS) whcih left your website stock.
To resolve that problem, I would like you to send me one pack of BTS 2nd Album (WINGS) like I ordered before. Or if the pack of BTS 2nd Album (WINGS) which I ordered had been ordered by somebody else, I hope you give me back the money for the amount charge of the BTS 2nd Album (WINGS) pack.
I have been your costumer for long time, and you know it as well. This the first time I get the problem like this relate to your service. If you need to contact me, you can call me at +8201014071310